Quality Policy


DC EVENT SERVICES LTD is committed to complying with requirements and to continually improving the effectiveness of the quality management system as an integral part of its business strategy. It is aware of the impact its activities may have on the environment and takes every reasonable practicable measure to eliminate, reduce or control these impacts.
To meet this policy, we will:

  • Comply fully with all relevant standards, statutory and regulatory requirements
  • Adopt procedures aimed at identifying, assessing and controlling risks to the environment created by the business.
  • Adopt cost effective management practices including the setting of objectives, targets, monitoring and reviewing them at least annually.
  • Co-operate with enforcement agencies charged with the regulation and monitoring on requirements
  • Benchmark other organisations in the same business to compare the service provided, quality standards achieved and costs incurred to continually improve the effectiveness of the service offered
  • Continually develop the expertise and competence of all staff

The company will strive to exceed customers expectations in all aspects of its business hence this quality system has been introduced which complies with the requirements of BS EN ISO 9001:2000
The following quality objectives have been established:

  • To maintain/increase our commitment to a quality system in line with our business needs. This is measured by the number of audit nonconformities.
  • To maintain/increase customer satisfaction. This is measured by analysis of customer satisfaction reports
  • To continually improve the competitiveness of our business which is measured by the number of new customers obtained
  • To continually improve the quality of our business which is measured by number of complaints and the amount of training delivered to employees


All employees are required to be completely familiar with all aspects of the Quality System, Quality Policy and Quality Objectives which are reviewed at least annually for continuing stability. This will ensure that all operations are conducted in such a way that all our services satisfy customer requirements.

Derek Unsworth
Managing Director
20th May 2017